Sample audit report · Road haulage
16 trucks, 17 drivers
This is what a company gets after the audit. The company is invented; the report was written by the AI agent. The agent wrote the report in the company's language; this is its translation, proofread by us.
Amounts in the text are the invented company's own figures and prices, not ours. All samples and how to request an audit
Review for Sørvåg Bil og Frakt AS
As at 1 July 2026. The figures cover April–June 2026.
1. In short
- Is it the drivers? No — we find nothing to support that. The overtime builds up in queues at two sites, not at the loading bays of ordinary customers.
- Will the route planner pay for itself? Not on anything that can be demonstrated. All your overtime costs 21 795 NOK a month. Twenty per cent of that is 4 359 NOK, against 14 900 NOK a month plus 85 000 NOK to set up.
- Can you manage with one truck fewer? No. All 16 trucks are out every day, and you have no spare capacity.
- The driver with the most overtime: he has the regular morning run to the central warehouse, where there is a queue every morning. His articulated truck uses the least diesel of the five.
- What to look at instead: waiting time (demurrage) is hardly ever invoiced. Nobody can say how much is being lost until the stop log has been pulled from the driver app.
2. How the work runs today
You ran 3 418 jobs in three months, about 1 139 a month. Each distribution truck does 4.4 jobs a day on average.
The transport planner spends one and a half to two hours a day on the next day's routes. The rest of the day goes on the phone, on exceptions and on customers changing their orders.
A typical driver day is 7.04 hours, and 64% of days are shorter than 7.5 hours. The hours are taken from the tachograph, as both the driver and the office confirm. In other words, the drivers do not record them themselves.
Work is held up at two sites: Sentrallager Mjåvann (the central warehouse) and Containerhavna Vige (the container port). The planner and the driver say the same thing: the queue at the central warehouse is there every morning and lasts anything from a quarter of an hour to well over two hours. You have no agreed bay slot. At ordinary customers the truck is in and out within a quarter of an hour.
3. Where the firm is losing, and why
Overtime follows the queue. You paid for 53.5 overtime hours a month. 75% of them fell on days when the truck had a stop at one of the two queue sites, even though such days make up only 33% of all driver days. Overtime is worked on 43% of queue days, against 12% of other days.
Waiting time rarely makes it onto the invoice. You believe it goes straight from the app to the invoice. It does not: the app sends nothing. Waiting time is only entered when the driver phones in and the planner has time. Over three months that came to 13 lines, 15 680 NOK in all, while 379 jobs had a stop at the two queue sites. The driver says he does not phone every time, because it happens almost daily. Customers have also disputed lines that you could not back up.
You have no spare capacity. On 9 of 59 working days only 15 trucks went out, because a driver was absent and the relief driver was already busy. On those days the planner has to push jobs back or turn them down.
What did not hold up:
- That the drivers take their time and pad their hours. Both the figures and the people doing the job point to the queue.
- That one articulated truck uses too much diesel. It uses 3.96 litres per 10 km; the articulated trucks range from 3.96 to 4.20. The distribution trucks range from 2.53 to 3.11, but they are smaller vehicles and cannot be compared.
- That overtime and diesel have "gone through the roof". That may be true, but nobody has last year's figures. The price per litre rose from 17.45 to 18.36 NOK between April and June.
4. What to change, and in what order
- Order the stop-log history from the supplier of the driver app. By your own account that costs 6 000 NOK and takes three to four weeks. Without it, everything else is guesswork.
- Free, straight away: ask the central warehouse for a fixed bay slot for the morning run. Nobody has asked for one.
- Free, straight away: make waiting time a fixed weekly routine rather than something that depends on a phone call. Decide that queuing time will be invoiced, and tell your customers. Standard customers get 30 minutes of free time; framework-agreement customers get 60.
- If doing it by hand becomes too much: the reporting module in the driver app, at 690 NOK a month with no minimum term. The link, at 30 000 NOK plus 2 400 NOK a month, should be considered only once you know the scale of the problem.
- Decide who adjusts the fuel surcharge. It stayed at 6.5% for three months while the price per litre rose by 5%.
What not to do: do not buy the route planner now, do not buy fuel monitoring, and do not plan on running with one truck fewer.
5. What we can do for you
Waiting time. Once you have the stop log, we can work through it, enter the free time and the rate for each customer in your system, and set up the weekly list. This is our "Groundwork" package (preparation and set-up). After that we can connect the driver app to the transport system with our "Link between two systems", so that waiting time appears as a suggested line on the job and the planner only has to approve it. From you we need the following: order the history, decide that queuing time will be invoiced, give us access, and tell us whether stop times and customer names may be sent to an external model. The trial runs for two weeks: we compare the number of waiting-time lines on invoices with the number of stops in the log that ran over the free time. We will name the price after the review, before any work starts. Any use of a language model is billed separately, on actual use.
Your supplier offers a similar link. Choose one or the other, not both.
The queue at the central warehouse, the route planner, last year's figures and the fuel surcharge: we have nothing to sell here. These are conversations to have and decisions to make yourselves.
Not to be left to an agent: agreeing a bay slot, replying to customers who dispute a line, exceptions and changes during the day, and decisions about trucks and drivers.
6. What this gives, and what we do not promise
- Hours: almost none. The planner spends about five minutes a week on waiting time today; a fixed routine means more work, not less.
- Money you stop paying: none that can be shown at this point. We do not promise lower overtime.
- More income from waiting time: possible, but we cannot put a figure on it. It depends on the stop log and on whether customers accept the charges.
- People: no change. We are not proposing fewer drivers or trucks.
7. What is missing, and how to check
- The stop log: without it, uninvoiced waiting time cannot be calculated. Order it from the app supplier.
- Last year's figures: the timesheets are with your previous accountants. Ask for them, and dig out the fuel invoices.
- Cost per truck: nobody could tell us about leasing, insurance or the minimum contract term.
- The rule for the fuel surcharge: nobody knew who adjusts it.
- The number to track: waiting-time lines per month. Today the average is 4.33. Once the log is in, compare it with the number of stops that ran over the free time, and track overtime hours per month alongside it.
- When to decide again: once the stop log has been worked through, in three to four weeks. By then you will know whether the link is worth the money.